Senior Product Manager
Senior Product Manager | Enterprise Product Strategy | Customer Experience | Digital Transformation
Nearly 30 years of enterprise product leadership at Verizon, spanning product strategy, customer experience, digital transformation, assisted digital platforms, and self-service. The technologies have changed across nearly three decades; the approach has stayed consistent: learn quickly, simplify complexity, align the right people, and turn ideas into customer-facing products and operational improvements. AI is the latest capability in that continuing pattern of adaptation.
Owns product strategy and roadmap for enterprise-scale platforms end to end.
Enterprise organizations need product leaders who can run ambiguous, high-stakes problems without hand-holding.
Nearly 30 years owning Verizon product lines, from View Together through Consumer and Small Business Solutions.
Leads assisted digital, co-browse, and self-service initiatives that simplify complex systems for the customer.
Customer experience modernization is a top priority across nearly every enterprise product organization.
View Together supports approximately 15 million annual customer interactions across retail and contact-center channels.
Connects retail, contact-center, and digital self-service channels into one coherent customer journey.
Transformation requires unifying channels, not just shipping isolated features.
Verizon Assistant self-service platform and View Together’s cross-channel assisted experience.
Aligns engineering, UX, operations, legal, compliance, and executive stakeholders around one product direction.
Enterprise transformation stalls without someone who can coordinate across every function involved.
Drives launch readiness and governance for platform releases in partnership with legal, compliance, and operations.
Owns full product lifecycle and simplifies operational processes across a multi-product portfolio.
Operational complexity, not lack of ideas, is often the real blocker to shipping.
Full-lifecycle ownership of the Verizon.com email platform and portfolio-wide simplification in Consumer and Small Business Solutions.
Builds practical AI-assisted workflow, research, and product-analysis skills on top of established product judgment.
Enterprise teams need product leaders who apply AI without losing product discipline.
Five completed AI certifications: Google AI Professional Certificate, Google AI Essentials, Azure AI-900, IBM AI Fundamentals, ISACA AI Fundamentals.
Senior Product Owner / Product Manager, View Together
Product Owner, Verizon Assistant
Product Owner, Verizon.com Email Platform
Product Manager, Consumer and Small Business Solutions
Senior Product Owner / Product Manager
Challenge: Retail and contact-center customers needed a simpler, more transparent assisted-purchase and support experience.
Outcome: Supports approximately 15 million annual customer interactions across retail and contact-center channels, delivered on committed timelines with controlled rollout.
Leadership Scope: Engineering, UX, operations, retail, legal, compliance, and contact-center field teams.
Product Contribution: Owns product strategy and roadmap, leads backlog prioritization and cross-functional coordination, drives launch readiness and governance, and incorporates field feedback into production monitoring and defect prioritization.
Transferable Value: Enterprise-scale platform ownership, cross-functional governance, and customer experience modernization that transfers to any large consumer-facing product organization.
Product Owner
Challenge: Customers needed to resolve account and service issues without relying on live support channels.
Outcome: Reduced dependency on live support channels through prioritized self-service capabilities.
Leadership Scope: Customer care and operations teams.
Product Contribution: Owned product strategy and roadmap for a digital self-service platform, using adoption and usage analytics to prioritize the capabilities with the greatest customer impact.
Transferable Value: Data-informed roadmap prioritization and self-service platform ownership, directly relevant to digital transformation and customer experience roles.
Product Owner
Challenge: Verizon.com’s consumer email platform needed reliable, continuous service for customer communications.
Outcome: Sustained a dependable, always-on communications experience for consumer customers.
Leadership Scope: Engineering and operations teams.
Product Contribution: Owned full product lifecycle, coordinating cross-functional teams to manage platform stability and resolve customer-facing issues.
Transferable Value: Full-lifecycle platform ownership and operational reliability discipline, transferable to any platform or infrastructure product role.
Product Manager
Challenge: A portfolio of consumer and small-business digital products needed disciplined investment prioritization.
Outcome: Simplified product and customer experience processes across a multi-product portfolio.
Leadership Scope: Business, technology, and operations stakeholders.
Product Contribution: Managed the digital product portfolio, prioritized investment based on customer need and business value, and aligned stakeholders to simplify product and customer experience processes.
Transferable Value: Portfolio-level prioritization and stakeholder alignment, applicable to Group or Principal Product Manager roles managing multiple products at once.
Throughout nearly 30 years at Verizon, Tomas consistently adapted as technology, customer expectations, products, and operating models evolved. Today, that same approach includes AI-assisted research, workflow automation, product analysis, and modern engineering practices. AI is not a career change. It is the newest tool supporting an established pattern of learning, judgment, and execution.
Target roles, not prior titles.
Dallas, Texas (hybrid) and appropriate U.S. remote opportunities.
Nearly 30 years of enterprise product leadership at Verizon, spanning product strategy, customer experience, digital transformation, assisted digital platforms, and self-service. The technologies have changed across nearly three decades; the approach has stayed consistent: learn quickly, simplify complexity, align the right people, and turn ideas into customer-facing products and operational improvements. AI is the latest capability in that continuing pattern of adaptation.
Dallas, Texas (hybrid) and appropriate U.S. remote opportunities.
Master of Science (M.S.), Microcomputing, University of Puerto Rico